Video: A Journey to Service Design — Service Experience Conference 2015

One year ago I set out on a path to become a service designer. In my journey from pixels to product to service, I have developed a deeper understanding of what it means to be a designer, and what I carry with me as I transition into the landscape of business and leadership.

In this talk I will share my story of how I was inspired to become a service designer, how championing the cause connected me to new people and opportunities, and how I’ve transformed my mindset, strategy, and methods to meet the challenges of designing in a radically different context.

Join me on my journey to service design!

Originally published at www.practicalservicedesign.com on December 4, 2015.